Frequently asked questions

We can handle virtually any size industrial motor, generator, or gearbox. As one of the most technologically advanced shops in the USA, now with access to Philadelphia Gear^®’s original equipment technical documents, we have the equipment and expertise to manage a massive range of challenges. Over our long history, we’ve distinguished ourselves with our repairs of large industrial motors and generators — 5,000 horsepower or greater.

Yes, we handle everything from repairing large motors to servicing the switchgears that power them. Our experts troubleshoot issues and perform electric tests onsite or in-house, with our cutting-edge facility allowing us to test medium-voltage motors — a rarity among service providers in our region.

See our interview with Adam Watts on the most common questions about our medium voltage motor services.

Simply call 304-431-2446 to immediately connect with our professional customer service staff. We’ll take it from there — so you can stay focused on running your business.

Our experts are prepared to go anywhere needed to support our customers. As part of Timken Power Systems (TPS), we are part of a network of locations providing gear, industrial motor, controls, switchgear, and bearing expertise.

Yes, Smith Services achieved ISO 9001:2008 standard certification in 2014. All Timken Power Systems sites are independently certified.

Yes, our field service and Onsite Technical Services™ (OTS) groups can perform a variety of technical repairs at your facility. Depending on the application, we can even overhaul industrial motors, generators. and gearboxes at our customers’ locations.

Yes, we pride ourselves on quick turnaround jobs. Our team knows the pressure you’re under to get back online, and the high cost of downtime — so we work 24/7 until you are up and running again.

Yes — our warranties range from one to five years, based on the item being repaired, and are included at no extra charge. Whether servicing switchgears, controls, electric motors, generators, bearings, or gearboxes, work by Timken Power System work carries a warranty that often meets or exceeds OEM warranties.

We’re the one of the largest electric motor repair shops in the region, leveraging our unmatched facilities and warranties to deliver stronger service and peace of mind. Our Quality Management System fully complies with ASQ/ANSI/ISO 9001, and we are active leaders in the electrical apparatus service industry. And with access to Philadelphia Gear’s original equipment technical documents, we help tackle a broader range of challenges with the highest quality products and solutions.

Visit our contact page to get in touch with one of our experts now.